Last Updated: August 17, 2025
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW VERAVOICE COLLECTS, STORES, USES, SHARES, AND OTHERWISE PROCESSES THE DATA THAT YOU UPLOAD TO, OR IS OTHERWISE COLLECTED IN CONNECTION WITH YOUR ACCESS TO AND USE OF, THE SERVICE. THE INFORMATION COLLECTED INCLUDES, WITHOUT LIMITATION, PERSONAL INFORMATION. BY ACCESSING OR USING THE SERVICE OR BY ACCEPTING THE TERMS OF SERVICE PURSUANT TO WHICH THIS PRIVACY POLICY IS PROVIDED ("TERMS OF SERVICE"), YOU ACCEPT THIS PRIVACY POLICY. THIS PRIVACY POLICY IS HEREBY INCIOORPORATED INTO AND MADE A PART OF THE TERMS OF SERVICE BY THIS REFERENCE.
WHEN ACCESSING AND/OR USING THE SERVICE, YOU MAY ALSO BE SUBJECT TO PRIVACY POLICIES OF THIRD PARTIES. PLEASE READ SUCH THIRD PARTY PRIVACY POLICIES CAREFULLY. YOU ACKNOWLEDGE AND AGREE THAT VERAVOICE DOES NOT CONTROL SUCH PRIVACY POLICIES AND HAS NO RESPONSIBILITY OR LIABILITY FOR THE ACTIONS OR OMISSIONS OF SUCH THIRD PARTIES.
PLEASE NOTE, DUE TO APPLICABLE PUBLIC RECORD LAWS, ALL DATA PROVIDED BY YOU OR OTHERWISE COLLECTED THROUGH THE SERVICE, INCLUDING, WITHOUT LIMITATION, PERSONAL INFORMATION, MAY BE SUBJECT TO DISCLOSURE TO THIRD PARTIES.
Capitalized terms used, but not defined, in this Privacy Policy have the meanings ascribed to such terms in the Terms of Service.
If you have any questions regarding our Privacy Policy, please contact us at:
VeraVoice
Attention: Legal Department
4055 NW 97th Avenue
Miami, Florida 33178
Email: privacy@veravoice.com
To provide functionality for and improve the Service, we use cookies, analytics and other tracking technologies to automatically collect certain information, including Personal Information. Information we automatically collect includes, without limitation, internet protocol (IP) addresses, internet browser type, characteristics of your device and software, domain names of your internet service provider, your precise or approximate geographic location as determined by the device you are using, a record of your usage of the Service, and the time of your usage.
We use cookies to process the information you provide and to facilitate transactions through the Service. Cookies are also used to help us track the Service traffic so that we can improve our customer experience and functionality of the Service and understand and save your preferences for future visits. We may also use trusted third party services that track this information on our behalf.
Third parties also use cookies, known as DART cookies, to serve ads to Users based on their visits to the Service and other services and websites on the internet. You may decline the use of DART cookies by visiting the ad and content network Privacy Policy of these third parties.
Cookies are small files that, if you allow or enable, a website or its service provider can transfer to your device's hard drive through your web browser that enables that website or service provider to recognize your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser settings. Each web browser is different, so review your web browser's Help menu to learn the correct way to modify your cookies. Please note that if you disable cookies, some features of the Service will be disabled and may not function properly or may not be available to you.
To register to use and to access and use the Service you must enter specifically requested Personal Information. If you are an Admin User, then to register to use and to access and use the Service, you must also enter a username and password provided by the Service.
If you are an Admin User responsible for payments for access to or use of the Service, then to facilitate processing payments, you will need to provide a payment method and the following information: name, billing address, credit card or banking information (wire or ACH), and such other applicable information as requested by our third party payment processor. If your payment method information changes (e.g., card number, account number, routing number, expiration date, CVV), then the third party payment processor may require additional information from you. This data is necessary for the third party payment processor to process payments for access to and use of the Service.
Additional information may be requested or collected to provide you with the Service and, if applicable, products and other services of VeraVoice, or access to our community forums and newsletters. This additional data is necessary for responding to information requests about the Service and, if applicable, products and other services of VeraVoice, or access to our community forums and newsletters.
From time to time, we provide survey forms through the Service asking Users for contact and demographic information (such as postal code, age, or size of your company). We use the responses from the surveys to better understand your needs. You may opt-out of participating in follow-up surveys.
We collect Non-Personal Information from Users, which includes Aggregated data, Analytical Data, and Survey Data. We use Non-Personal Information to provide you with the Service and as otherwise set forth in this Privacy Policy.
Your Personal Information and your Non-Personal Information provided by you through the Service or otherwise collected via the Service is collectively referred to as, "Your Data."
You can request to review or modify the Personal Information previously provided to or collected via the Service. You acknowledge that we will use reasonable efforts to delete your information when requested, but that some residual information may remain because of backup files and deletion logs.
VeraVoice may collect, and may have collected within the last twelve (12) months, the following categories of Personal Information from California consumers and other Users:
| Category | Specific Pieces of Information | Business or Commercial Purposes of Use |
|---|---|---|
| Identifiers | Name, username (if applicable), password (if applicable), email address, home address, mailing address, phone number, age, occupation, title, work zip code, access to vehicle, travel mode to work, Device ID, computer device type and name, IP address, and other similar identifiers. | This Personal Information is used to register to use and to maintain your right to access and use the Service, subscribe you to community forums and newsletters (if requested), and to provide you with a better user experience. |
| Financial Information | None. | N/A |
| Commercial Information | Status of username and password. | This Personal Information is used to verify and manage an Admin User's right to access and use the Service. |
| Sensitive Personal Information | None. | N/A |
| Internet/Electronic Network Activity Information | Device ID, computer device type and name, computer and software characteristics, current and historical the Service access and usage, IP address, internet browser type, internet browsing and search history, and internet service provider domain name. | This Personal Information is used to maintain the Service, to conduct internal analytics of our systems, and to enhance the functionality of the Service, as well as to provide you with a better user experience. |
| Geolocation Information | Latitude and longitude. | This Personal Information is used to maintain the Service, to conduct internal analytics of our systems, and to enhance the functionality of the Service, as well as to provide you with a better user experience. |
| Biometric Data | None. | N/A |
| Inferences | Other information drawn as inferences from the information described above. | This Personal Information is used to provide you with a better user experience. |
| Other | Other information that you voluntarily provide when communicating with us. | This Personal Information is used to provide you with a better user experience. |
We use Your Data to:
We may process Your Data for one or more of the following reasons:
From time to time, Your Data may be used to contact you with respect to customer and technical support requests, VeraVoice promotional materials, newsletters, marketing or other information that may be of interest to you based on your preferences, or for our community forums and newsletters. You may be contacted by the phone number (call or text) or e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on the Service, and if applicable, products and other services you may be interested in based on your preferences. By using the Service, you agree to receive calls, text messages and/or e-mails from us related to the Service, and if applicable, products and other services, customer and technical support requests, and our promotional materials, newsletters, marketing, or other information that may be of interest to you based on your preferences. Standard messaging rates may apply. You further agree that:
BY ACCESSING OR USING THE SERVICE OR ACCEPTING OUR TERMS OF SERVICE, YOU HEREBY PROVIDE VERAVOICE AND OUR SERVICE PROVIDERS, EXPRESS CONSENT TO CONTACT YOU ON YOUR TELEPHONE, INCLUDING, BUT NOT LIMITED TO, CALLS, LEAVING VOICE MESSAGES, AND SENDING TEXT MESSAGES, AND TO SEND E-MAILS, WITH NOTIFICATIONS, INFORMATION, AND OFFERS RELATED TO VERAVOICE AND/OR THE SERVICE, INCLUDING, BUT NOT LIMITED TO, NOTIFICATIONS PERTAINING TO REQUESTS, COMMUNITY FORUMS, AND NEWSLETTERS, AND ADVERTISING, MARKETING, AND/OR PROMOTIONAL INFORMATION AND OFFERS. BY SUBMITTING A REQUEST OR INQUIRY FOR THIRD PARTY SERVICES OR OTHERWISE INTERACTING WITH ANY THIRD PARTY THROUGH THE SERVICE, YOU HEREBY PROVIDE VERAVOICE, AND THE APPLICABLE THIRD PARTY, EXPRESS CONSENT TO CONTACT YOU BY TELEPHONE, INCLUDING, BUT NOT LIMITED TO, CALLS, LEAVING VOICE MESSAGES, AND SENDING TEXT MESSAGES, AND TO SEND YOU E-MAILS, WITH NOTIFICATIONS, INFORMATION, AND OFFERS RELATED TO VERAVOICE, THE SERVICE, YOUR ACCESS TO AND USE OF THE SERVICE, OUR PRODUCTS AND OTHER SERVICES (IF APPLICABLE), THE THIRD PARTY, AND THE THIRD PARTY PRODUCTS AND SERVICES. YOU ARE ALSO EXPRESSLY AGREEING TO RECEIVE FUTURE CALLS, VOICE MAILS, TEXT MESSAGES, AND E-MAILS THAT DELIVER ADVERTISING AND TELEMARKETING MESSAGES THAT ARE GENERATED THROUGH AN AUTOMATIC TELEPHONE DIALING SYSTEM OR AUTO-DIALER, AND ARE CONSENTING TO RECEIVING MESSAGES THAT COME VIA AN ARTIFICIAL OR PRE-RECORDED VOICE MESSAGE OR THAT COME IN THE FORM OF A MASS TEXT MESSAGE MAILER. THE TERMS OF THIS PROVISION ARE NOT A CONDITION OF YOUR REGISTRATION FOR, OR USE OF, THE SERVICE OR OUR OTHER SERVICES. THIS PERMISSION CONSTITUTES PRIOR EXPRESS WRITTEN CONSENT UNDER THE TELEPHONE CONSUMER PROTECTION ACT. THIS CONSENT APPLIES EVEN IF YOU ARE CHARGED FOR THE CALL UNDER A PHONE PLAN. YOU ACKNOWLEDGE AND AGREE THAT MESSAGE AND DATA RATES (FOR EXAMPLE, FROM YOUR NETWORK PROVIDER) MAY APPLY. YOU ARE RESPONSIBLE FOR ANY CHARGES THAT MAY BE BILLED BY THE COMMUNICATIONS CARRIERS.
You may opt out of receiving all or certain future communications from us at any time by following the unsubscribe instructions provided in the applicable communication or contacting us at privacy@veravoice.com.
Because Non-Personal Information cannot be used to personally identify you, we may use such Non-Personal Information for any lawful purpose.
PLEASE NOTE, DUE TO APPLICABLE PUBLIC RECORD LAWS, ALL DATA PROVIDED BY YOU OR OTHERWISE COLLECTED THROUGH THE SERVICE, INCLUDING, WITHOUT LIMITATION, PERSONAL INFORMATION, MAY BE SUBJECT TO DISCLOSURE TO THIRD PARTIES.
We do not sell, share, or otherwise transfer Your Data to third parties, except for sharing Your Data with Admin Users and Admin Entities pursuant to your responses to surveys you complete for such Admin Entities, hosting partners, other trusted third parties who assist us in operating and providing the Service, or otherwise conducting our business as set forth in this Privacy Policy. We may also share Your Data when we believe sharing is necessary to comply with applicable law, enforce our policies (including, without limitation and as applicable, our Terms of Service), or protect our or others' rights, property, or safety. Except for the sale of Your Data to Admin Entities pursuant to your responses to surveys you complete for such Admin Entities, in the preceding twelve (12) months, VeraVoice has not made any sales of Personal Information to third parties.
To the extent that providing you with access to and use of the Service requires us to share Your Data with third parties, such as Admin Users and Admin Entities, we may share Your Data with such third parties.
We may share Your Data with other third party service providers, or other trusted third party companies and individuals to provide, analyze and improve the Service, perform database management, and analyze use of the Service, perform analytics and produce statistics on the Service, or deliver other requested products and services and features to you. These third party service providers may include, but are not limited to, payment processors, internet service providers, and cloud computing providers. These third party service providers are contractually bound to only process the limited amounts of Your Data that we provide them to perform specific tasks at our direction. These third party providers are bound to maintain Your Data they receive from VeraVoice in accordance with this Privacy Policy. You agree we may share Your Data with third party service providers as necessary for providing you with the Service.
We may share Your Data with VeraVoice subsidiaries and/or affiliates for purposes consistent with this Privacy Policy and, if applicable, our Terms of Service. Our subsidiaries and affiliates are bound to maintain Your Data they receive from VeraVoice in accordance with this Privacy Policy.
From time to time, VeraVoice may buy or sell assets or businesses. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, Your Data may be part of the transferred assets. You acknowledge and agree that any assignee or other successor to VeraVoice (or VeraVoice's assets) will continue to have the right to use Your Data and other information in accordance with the terms of this Privacy Policy and, if applicable, our Terms of Service. If the privacy policy of any such assignee or successor will apply to Your Data, we will notify you before Your Data is transferred and becomes subject to a different privacy policy.
As we may determine in our sole discretion, we may disclose Your Data if required to do so by applicable law, including, without limitation, responding to a subpoena or request from law enforcement, court, or government agency, or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend our rights, interests or property or that of third parties, (iii) prevent, investigate, or identify possible wrongdoing in connection with the Service, (iv) act in urgent circumstances to protect the personal safety of customers, Users, or the public, or (v) protect against legal liability. Unless restricted by applicable law, we will inform you of such a disclosure or request for disclosure before sharing Your Data for this purpose.
You may have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
Consistent with applicable law and subject to certain exceptions, you may have the right to request, in a portable and (if technically feasible) readily usable form, the personal information that we have collected about you as well as more information about our data practices.
Consistent with applicable law, you may have the right to request that we correct inaccuracies in your personal information that we collected from you and retained, subject to certain exceptions.
Consistent with applicable law, you may have the right to request that we delete personal information that we collected from you and retained, subject to certain exceptions. PLEASE NOTE, DUE TO APPLICABLE PUBLIC RECORD LAWS, ALL DATA PROVIDED BY YOU OR OTHERWISE COLLECTED THROUGH THE SERVICE, INCLUDING, WITHOUT LIMITATION, PERSONAL INFORMATION, MAY BE SUBJECT TO DISCLOSURE TO THIRD PARTIES. AS SUCH IT MAY NOT BE POSSIBLE TO DELETE YOUR DATA UPON SUCH A REQUEST.
Consistent with applicable law, you may at any time exercise the right to opt out of the sale of Your Data. Please note that if you opt-out of certain types of sales, we will be unable to provide you with the Service, related products and other services that rely on such sales.
We do not sell personal information. However, we do process personal information for purposes of displaying advertisements that are selected based on Users' online activities over time and across different sites, services, and devices. Consistent with applicable law, you may have the right to opt-out of having your Personal Information shared for purposes of targeted advertising.
However, due to the inherent necessity of Your Data for the operation of the Service, you understand and agree that the erasure of, or withdrawal of your consent for us to process, Your Data may mean some features of the Service may not function properly or may not be available to you and that any such deficiency in the Service caused by such exercise of your privacy rights is not a result of discriminatory treatment for the exercise of your applicable privacy rights.
To exercise your applicable rights, please contact us at:
VeraVoice
Attention: Legal Department
4055 NW 97th Avenue
Miami, Florida 33178
Email: privacy@veravoice.com
We may verify the identity of any person who requests to exercise any of the above listed rights by, as applicable, requesting such person log into the Service, matching information provided by such person with information already maintained by us, or requesting additional information from such person for the sole purpose of identity verification. You may designate an authorized agent to make a request to exercise your applicable privacy rights on your behalf, in which case we will verify your identity and the identity of your authorized agent in one of the manners described above. You understand and agree that VeraVoice, at its sole discretion, may decline to comply with, or require further identity verification of, any request for which VeraVoice cannot adequately verify the identity of the person submitting the request.
If we deny your verifiable request to exercise your applicable privacy rights on your behalf, you have the right to appeal our decision. To initiate an appeal, please submit a written request to us within thirty (30) days of receiving our denial notice. We will review your appeal and respond within thirty (30) days of receipt of your appeal. If your appeal is denied, we will provide an explanation for the denial and inform you of any further rights you may have.
If you have a concern about our privacy practices, please contact us using the contact information set forth above, and we will take reasonable steps to address your concern. According to the law of certain jurisdictions, you may also have the right to make a complaint at any time to a supervisory authority in the European Economic Area.
If you provide Personal Information to us, it may be transferred to and processed on computers in the U.S. and other countries. Do not provide your Personal Information to us if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers.
At our discretion, the Service may include links to other websites not operated or controlled by us. These third party websites are subject to separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked websites. Inclusion of these links to third party websites through the Service does not imply that we endorse or have reviewed the third party websites. Nonetheless, we seek to protect the integrity of the Service and welcome any feedback about these third party websites.
We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 ("CAN-SPAM Act"). All e-mails you receive from us or through the Service are intended to fully comply with the CAN-SPAM Act. You may unsubscribe from receiving future e-mails from us at any time by contacting us at privacy@veravoice.com and we will promptly remove you from all correspondence for the Service. You understand and agree that being removed from all correspondence for the Service may mean some features of the Service may not function properly or may not be available to you, and you may not be able to use the Service.
VeraVoice uses a variety of services to enhance the functionality of the Service, as well as to provide Users with a better user experience, including Mapbox and Google Maps to provide maps. Use of Mapbox and Google Maps is subject to the Mapbox Terms of Service and the Google Maps Terms of Service. You are prohibited from using the Service in a way that violates the Mapbox Terms of Service and the Google Maps Terms of Service.
Subject to this Privacy Policy, and unless you otherwise provide us with specific instructions, we will only store Your Data for as long as is necessary to provide you with access to and use of the Service, fulfill our Terms of Service (if applicable), or as otherwise required by law. VeraVoice has implemented and we routinely update and maintain appropriate administrative, physical and technical security measures to help protect Your Data from unauthorized access. Some of the safeguards we use to protect Your Data are firewalls and data encryption, information access controls, controlled access to our facilities and 24/7 monitoring of our systems databases. You acknowledge that your access to and use of the Service and, if applicable, acceptance of our Terms of Service is voluntary and undertaken with full knowledge and awareness that such activities necessarily entail risks, including security breaches, unavailability, loss or corruption of data, and other inherent risks associated with computer software, communications via the Internet, electronic communications and processing. You should take particular care in deciding what information you send or otherwise make available to us, and you should always back up Your Data or content you send or otherwise make available to us. Except as otherwise required by applicable law, VeraVoice shall not be liable for the storage or loss of any of Your Data or content. If you believe your credentials for accessing and using the Service have been compromised, please contact us immediately at privacy@veravoice.com.
We do not specifically or knowingly provide or market the Service to children under the age of 16 or collect, store, use, share, or otherwise process Personal Information from children under the age of 16.
This Privacy Policy shall not apply to any unsolicited information you provide to us. This includes, but is not limited to, information posted to any public areas of the Service, such as bulletin boards, any ideas for new products or services, or modifications to existing products or services, claim or demand letters, Digital Millennium Copyright Act notices, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution. However, if any of your Personal Information is included in any Unsolicited Information, then we will only process that Personal Information in compliance with this Privacy Policy and applicable law.
VeraVoice may update this Privacy Policy at any time and from time to time by posting such updates on this web page and either providing notice to the last e-mail address you provided to us or providing you with notice by other similar means. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. If an update changes how we use your Personal Information or applicable law otherwise requires your consent, we will also seek your consent prior to such update applying to you. Upon providing notice as noted above, updates which do not require your consent will be effective regardless of whether your consent is obtained.